A decision to revamp the Patient Experience associate celebrations at the University of Maryland Medical System (UMMS) has led to some favorable results: Patient satisfaction and nursing engagement scores have increased; hospital officials are more engaged and regularly participate in the celebrations, and the Crothall and Morrison teams are working together better than ever to boost patient […]

The Press Ganey Human Experience Conference, Compass Healthcare recognized patient experience leaders whose work is shaping how patients and families experience care every day. Through collaboration, service recovery, and a commitment to real‑time feedback, these leaders are driving meaningful improvements that strengthen trust, outcomes, and the overall care experience.