WORKFORCE EXPERIENCE & RETENTION
Compass Healthcare’s team prioritizes engagement, recognition, and career growth. Recognition initiatives—EVS Week events, HCAHPS Excellence awards, and creative team-building—have further reinforced morale, helping our teams support better patient care.
- FNS turnover decreased to 22%.
- EVS Turnover decreased to 33%.
ENVIRONMENTAL SERVICES
Driving High Reliability and Consistent Quality
THE STRATEGY: SUSTAINED PERFORMANCE IN CRITICAL AREAS
Reflecting a disciplined approach to standardized cleaning practices, the team reinforced consistency through ongoing coaching, routine auditing, and rapid remediation when gaps were identified. Increased leadership visibility, purposeful rounding, and more intentional patient-centered interactions strengthened the overall patient experience and developed trust between staff and leadership.
The Results
- Improved Throughput: FY 24-25
- Perception of Cleanliness: 23 percentile points increase
- Exceeding Compliance and Regulatory KPIs In: Patient areas (93%), Operating rooms (100%) ATP testing compliance (97%)
Results
FY 24-25
Improved Throughput
23%
points increase in Perception of Cleanliness
93%-100%
Exceeding Compliance and Regulatory KPIs In:
Patient areas (93%), Operating rooms (100%) ATP testing compliance (97%)
FOOD & NUTRITION SERVICES
Driving High Reliability and Consistent Quality
THE STRATEGY: LAUNCHING A SCALABLE MODEL FOR SUCCESS
Innovative technology and a simplified, standardized menu approach have streamlined operations and improved cost efficiency while elevating both the patient and retail dining experience. In close partnership with IT, the team implemented MyDelivery with strong adoption, expanded MyMeal mobile ordering capabilities, and advanced progress toward launching TaskVue to further optimize performance.
The Results:
- Quality Performance: 98% test tray score across 143 audits
- Retail Growth: 4.5%+ increase in retail sales in 3 months
- Customer Satisfaction: 4.8/5 customer service rating
Through targeted quality initiatives, strong workforce engagement, technology adoption, and a shared commitment to patient-centered care, EVS and FNS achieved measurable operational and experiential improvements. The outcomes: higher quality scores, faster throughput, improved patient satisfaction, top-tier disinfection performance, reduced turnover, elevated dining experiences, and sustainability impact, underscore a high-value partnership that continues to drive excellence and support hospital operations.
Results
98%
Test Tray Score Across 143 Audits
4.5%+
increase in retail sales in 3 months
4.8/5
customer service rating
“All of the staff we interacted with were very kind and they did their jobs well. The food team made sure the food was going to the right person and they set up my table and made it easy for me to enjoy my meal. The transport team made me feel safe and my room felt very clean.”
– Patient Survey Comment,
Press Ganey