Overview
Compass Healthcare supported three hospitals through vendor and ownership transitions, delivering measurable improvements in patient experience, throughput, and regulatory readiness.
“‘[The resources] brought to our hospital are unmatched. I have never experienced this level of support. When you hear the word outsourcing, it can have a negative connotation. This is so far from the truth when it comes to our experience… When they say, ‘call me if you need anything,’ I know they mean it.”
– Amber Gard, MS, RD, LD
Regional Director of Operations
Northern Light Health
Results
82.2
HCAHPS Cleanliness Score
Within 90 days of transition, UMC outperformed state and national benchmarks on “Room Kept Clean During Stay.”
33%
Faster ED Turnaround
Within 90 days, emergency department
turnaround time decreased, improving
throughput and patient flow.
0
EVS Survey Findings
Within 90 days, Joint Commission survey completed with zero environmental services findings.
