Compass Healthcare has been recognized by Modern Healthcare for its innovative approach to improving the emergency department experience, with a focus on food, cleanliness, and patient-centered support services.

Support services have evolved from operational necessities into strategic drivers of hospital performance. As health systems face mounting workforce, cost, and regulatory pressures, functions like environmental services, nutrition, transport, and technology management now play a critical role in capacity, safety, patient experience, and long‑term resilience.

A new e-book from Press Ganey and Compass Healthcare explores how hospitals can leverage technology to enhance—not replace—the human side of care. By combining real-time data, connected solutions, and a focus on reducing patient suffering, healthcare organizations can create more personalized, responsive, and compassionate experiences that improve outcomes for both patients and caregivers.