From self-operate or another vendor, Compass makes transitions routine without missing a beat on quality, safety, or experience.
Transitions feel risky for four reasons: disruption, cultural fit, loss of control, and data chaos. Compass neutralizes those fears with a single governance spine, connected technology, and a people-first approach.
THE FOUR CORNERS OF A CLEAN HANDOFF (THE MATH THAT MAKES IT WORK)
1. Scope & baseline — We capture volumes, staffing, SLAs, device inventories, PM schedules, rounding feeds, and cost-to-serve. Baseline math ensures Day-1 capacity is priced and staffed, not wished for.
2. Governance spine — A Key Account Executive owns outcomes across all service lines; site leaders embed with your COO/CNO. Tiered huddles (unit → flow → weekly exec) keep decisions moving and constraints visible.
3. Data stewardship — Inventory masters, work orders, PM calendars, warranties, and PX feeds are mapped and migrated. A 30–90 day dual-run with reconciliation dashboards prevents orphan assets or lost tickets.
4. Workforce continuity — Transparent offers, skills mapping, honored tenure, and upskilling protect your people and culture. We retain what works locally and standardize what raises reliability.
CONNECTED TECHNOLOGY FROM DAY 1
• EHR-integrated tasking: discharge cleans, transport requests, NPO holds, device readiness auto-fire with SLA clocks.
• Predictive dashboards: flow (admit-to-bed, DBN), room turns, tray reliability/intake, sitter coverage, device uptime.
• Real-time service recovery: rounding prompts → routed tickets → closed back to the board.
WHAT SUCCESS LOOKS LIKE (90 / 180 / 365)
• 90 days: room-turn −10–20%; DBN +5–8 points on pilot units; device uptime ≥95%; RN time reclaimed 15–30 min/shift.
• 180 days: stable cost-to-serve; terminal clean compliance ≥95%; HCAHPS cleanliness/quiet +3–5 points.
• 365 days: DBN +10–12 points sustained; admit-to-bed ≤120 min median; device uptime ≥98%; PM on time ≥97%.
YOUR ROLE IN A SMOOTH LANDING
We’ll ask sponsors to name decision rights and freeze nonessential changes during cutover. We’ll co communicate with unions, medical staff, and community stakeholders, and stand up the tiered huddles you’ll use long after go-live.
Bottom line: With Morrison, Crothall, and TouchPoint operating on a single governance spine and shared data rails, the transition becomes a non-event—and the reliability gains start Day 1.
BOOK A TRANSITION READINESS REVIEW
You’ll receive a board-ready plan with three Day-1 wins: (1) compliance continuity verified, (2) live SLA dashboards, and (3) staffed AM surge for rooms and rides.